Version 2026-07-02.v1 · Last updated July 2, 2026
This Agreement governs your paid subscription to Agent Sophia. By subscribing, you agree to it. Please read the risk summary below — it is important.
Agent Sophia automates outreach on platforms you connect, including LinkedIn and email. Those platforms have their own rules, and automation can trigger them. In plain terms:
The full terms below control if anything here is ambiguous. Nothing on this page is legal advice to you.
This Subscription & Risk Agreement (the "Agreement") is between you (and the organization you represent, "you") and Agent Sophia ("Agent Sophia," "we," "us"). It applies to your paid subscription to and use of Agent Sophia (the "Service"). By clicking "I agree," starting a subscription, or using a paid feature, you accept this Agreement and represent that you are at least 18 and authorized to bind your organization. It supplements our Terms of Service and Privacy Policy; if there is a conflict about your subscription or the risks of automated outreach, this Agreement controls.
Agent Sophia is software that helps you run and automate sales outreach across channels you connect — including LinkedIn and email — draft and send messages (with AI assistance), manage replies, enrich contacts, and view analytics. The Service acts on your behalf, using accounts and content you provide, according to the settings and campaigns you configure.
You are responsible for the accounts you connect (LinkedIn, email, and others), for keeping them in good standing, for your credentials, and for all activity in your workspace. Those platforms are operated by third parties, are not controlled by us, and may change their rules, rate limits, or access at any time. Agent Sophia is an independent product and is not affiliated with, endorsed by, or sponsored by LinkedIn or any email provider.
You acknowledge and agree that automated or high-volume outreach can cause a connected account to be rate-limited, restricted, suspended, or permanently banned by the platform that operates it, and that this can happen even when you and the Service act in good faith.
YOU ASSUME ALL RISK arising from or related to any restriction, suspension, ban, deactivation, loss of access, warning, or other adverse action taken against any account you connect to the Service by LinkedIn, an email provider, or any other platform (each, an "Account Action"), including any resulting loss of contacts, messages, connections, reputation, data, revenue, or opportunity. To the maximum extent permitted by law, Agent Sophia is not responsible or liable for any Account Action, and an Account Action is not a defect in the Service, not a failure of our obligations, and not a basis for a refund, credit, chargeback, or claim against us.
You further acknowledge that you control the factors that most affect this risk — including sending volume and pace, targeting and audience, message content, how many and which accounts you connect, the age and standing of those accounts, and whether you heed the Service's safety controls, warnings, and pauses. You agree to use the Service's safety features (such as sending limits, warm-up, and pauses) as reasonably intended and not to disable or circumvent them to push volume beyond safe levels.
This Section allocates a risk you knowingly accept in exchange for the price of the Service; the pricing reflects this allocation. This Section does not apply to liability that cannot be disclaimed under applicable law (see Section 10).
You are solely responsible for using the Service lawfully and within each platform's rules. You will:
You are solely responsible for the content of every message sent through the Service, including AI-assisted drafts you choose to send.
You will not use the Service to: send unlawful, deceptive, harassing, hateful, or abusive messages; distribute malware or illegal content; impersonate others; scrape or use data in violation of law or platform terms; resell or misuse the Service in breach of this Agreement; or interfere with or circumvent the Service's security or safety controls. We may investigate and act on suspected violations.
The Service uses AI to assist with drafting, research, and analysis. AI output can be inaccurate, incomplete, or unsuitable. You are responsible for reviewing all AI-assisted content before it is sent and for the decisions you make using the Service. AI-assisted output is provided as a tool only, with no warranty that it is accurate, tailored, or fit for your purpose.
No guarantee
We do not guarantee any particular result, and specifically do not guarantee replies, meetings, pipeline, revenue, message deliverability, or that messages will reach a recipient's primary inbox rather than a spam, promotions, or other folder. We do not guarantee that the Service will be uninterrupted, timely, secure, error-free, or that it will meet your requirements. Estimates, benchmarks, and projections are illustrative only.
The Service, including all AI features and any support or professional services, is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, Agent Sophia and its suppliers disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business, or opportunity, however caused and under any theory of liability, even if advised of the possibility.
Agent Sophia's total aggregate liability arising out of or related to the Service or this Agreement will not exceed the amount you actually paid or owed us for the Service in the twelve (12) months immediately before the event giving rise to the liability.
Nothing in this Agreement limits or excludes liability that cannot be limited or excluded under applicable law — including liability for a party's gross negligence, willful misconduct, fraud, or for death or bodily injury caused by its negligence. The limitations in this Section apply even if a remedy fails of its essential purpose and are a fundamental basis of the bargain between us.
You will defend, indemnify, and hold harmless Agent Sophia and its affiliates, officers, and employees from and against any third-party claim, and any resulting losses, damages, liabilities, costs, and reasonable attorneys' fees, arising out of or related to: (a) your content or messages; (b) your use of the Service, including any account or platform you connect; (c) your violation of any law or of any platform's terms (including LinkedIn's User Agreement or an email provider's terms); or (d) your breach of this Agreement. We will notify you of the claim, give you control of the defense (with our right to participate with our own counsel), and cooperate reasonably; you may not settle any claim in a way that imposes obligations on us without our consent.
Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) and automatically renew until cancelled. Fees are exclusive of taxes, which you are responsible for. Except where required by law or expressly stated, fees are non-refundable, including for periods of non-use, cancellation mid-term, or an Account Action. You authorize us (and our payment processor) to charge your payment method for all fees. You agree not to initiate a chargeback or payment dispute for charges that are consistent with this Agreement, including charges relating to messages that were sent, blocked by a third party, or affected by an Account Action. We may change pricing for future terms with reasonable notice.
You may cancel your subscription at any time; cancellation takes effect at the end of the then- current billing period. We may suspend or terminate access for breach of this Agreement, non-payment, suspected unlawful or abusive use, or to protect the Service, other customers, or third parties. On termination you may export your data for a reasonable period before deletion. Sections that by their nature should survive (including Sections 4, 8–12, 14–15, and 17) survive termination.
Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our data processing terms apply. You are the controller of the contact data you upload and process through the Service and are responsible for having a lawful basis to do so.
Please read this Section carefully — it affects how disputes are resolved. Any dispute arising out of or relating to this Agreement or the Service that is not resolved informally within 30 days will be resolved by binding individual arbitrationadministered by the American Arbitration Association under its Commercial (or Consumer, if applicable) Rules, rather than in court, except that either party may bring an individual claim in small-claims court and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.
You and Agent Sophia agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any class proceeding.
If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court; the rest of this Section survives. You may opt out of this arbitration Section by emailing us within 30 days of first accepting this Agreement.
The Service depends on third-party platforms and infrastructure we do not control (including LinkedIn, email providers, AI providers, and hosting). We are not liable for their acts, outages, changes, or decisions, including any Account Action. Neither party is liable for delays or failures caused by events beyond its reasonable control.
This Agreement, with the documents it references, is the entire agreement between us about your subscription and supersedes prior discussions. We may update this Agreement; material changes take effect on the date stated (or, for existing subscriptions, at your next renewal), and your continued use after that constitutes acceptance. If any provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a right is not a waiver. You may not assign this Agreement without our consent; we may assign it to an affiliate or in connection with a merger or sale. Headings are for convenience only. This Agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and — except for matters subject to arbitration — the state and federal courts located in Delaware have exclusive jurisdiction.
Questions about this Agreement: support@agentsophia.com.
See also our Terms of Service and Privacy Policy.